Notifications and Emails from CoPost

CoPost keeps you informed with in-app notifications and emails. Some you can choose, and some are important account emails that always go out.

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Post and automation notifications

These are set per Brand Space, for each role, in Settings > Team > Settings > Notifications. The owner and Co-Owners can change them.

Notification	In-app	Email
A post is published	✓	✓
A post fails to publish	✓	✓
Posts are added to the queue by an automation	✓	✓
A post is assigned to someone		✓ (to the person it's assigned to)

Tick the roles that should get each one, then click Save Settings. See Inviting team members and understanding roles.

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Notes and mentions

When someone tags you with @ in a note on a post in Composer, you'll get an email so you can reply.

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Emails you'll always get

These relate to your account's security or service, so you can't switch them off:

• Email verification and password reset emails
• Team invitations
• Account needs attention: when a connected social account needs reconnecting. See Reconnecting a social account.
• Billing emails: trial reminders and failed payment notices. See Plans, billing and payments.
• Support ticket updates: when you log a ticket or we reply to it
• Client links: a summary when a client responds to a Client Approval Link

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Newsletters and product updates

You can choose to receive feature updates and newsletters when you sign up. To stop them, click the unsubscribe link at the bottom of any newsletter and confirm on the page that opens.

Unsubscribing stops newsletters and product updates only. You'll still get the important emails above.

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Not getting our emails?

• Check your spam or junk folder, and mark CoPost emails as "not spam".
• Add [email protected] to your contacts.
• For post notifications, check your role is ticked in Settings > Team > Settings > Notifications.

We are always here to help, so please reach out to [email protected] with any questions!