Getting Help and Logging a Support Ticket

If you get stuck, there are a few ways to get help.

1. Search this help centre

Most questions are answered in these guides. Use the menu on the left to browse by topic. Good places to start are:

You can open this help centre from inside CoPost too, using the help button in the app.

Tickets are the fastest way to reach us, because they come with your account details and we can track them until they're fixed.

Click the feedback button in the app, or go to Settings > Support and click New Ticket.
Choose a Category: Issue/Bug, Feature Request, Feedback or Other.
Optionally, add a Subject.
Describe the problem. Please give as much detail as you can:
- What you were trying to do
- What happened, including any error message
- Which Brand Space, social account and post it affects
Drag screenshots or a screen recording into the upload area if they help show the issue.
Click Submit.

You'll get an email when the ticket is created and whenever we reply.

Go to Settings > Support to see all your tickets. Filter them by status:

Status	Meaning
Open	We've received it and will pick it up soon
In Progress	We're working on it
On Hold	We're waiting on something, such as more information from you or a fix from a social platform
Closed	It's been resolved

Open a ticket to read our replies, and use Add Comment to reply or add more information.

You can always email [email protected]. Please email from the address you use to log in to CoPost, so we can find your account.

We'd love to hear your ideas. Log a ticket with the category Feature Request and tell us what you'd like and why it would help.